Hospitality Transformation Lead

About HTG

Imagine working in an environment that feels like the best dinner you’ve ever had: fast-paced, human, and built on passion. Hospitality Tech Group combines the strengths of Zenchef and CoverManager—two complementary leaders joining forces as one independent global hospitality tech team. We operate through Zenchef in France, Benelux, and DACH, and through CoverManager in the Iberian peninsula, Italy, and LATAM. We bring restaurants and guests closer together through technology — and our heart beats hospitality. Because progress is our compass, and we always go together.

Hungry? Take a seat!— especially if your favorite activity is going out for dinner.

Our values:

🫶 Hospitality at heart: We are hospitality experts who bring genuine care and deep industry knowledge to everything we do—for our clients and for each other.

🤝 Better together: We put people first and succeed as one unified team—supporting each other, learning from each other, and continuously improving through shared knowledge and feedback.

🚀 Progress over perfection: We embrace the power of progress. We value and prioritize action over idealism to unlock our full potential and achieve extraordinary results.

🚀 Progress over perfection — What you will do

• Support execution of strategic initiatives across the Hospitality organization

• Coordinate cross-functional projects across

• Support Onboarding, Migration, Enablement, and Commercial teams

• Help maintain visibility on priorities, timelines, and progress

• Track actions, risks, and dependencies across initiatives

• Support the operating rhythm of the organization, including:

  • Weekly leadership meetings Initiative and project tracking

  • OKR and performance follow-up Preparation of executive updates

  • Help ensure alignment and communication across teams and stakeholders

  • Identify potential bottlenecks and support problem-solving

• Contribute to continuous improvement of processes and ways of working

🥣 Your secret ingredient - What you will bring

You are one of us if your heart beats hospitality. If you are generous with your help and honest in your feedback. If your mind sparks with new knowledge and you move with momentum. Are you the friend who makes the dinner reservation and chooses the wine? Then you’re home with us. You also bring:

• 2–6 years of professional experience in operations, consulting, program management, or a similar role

• Strong organizational and project management skills

• Ability to manage multiple priorities and follow through on commitments

• Structured and analytical way of thinking

• Strong communication and coordination skills

• Proactive mindset and ownership mentality

• Comfortable working with data and tracking progress

• Ability to work independently while collaborating across teams

• Fluency in Spanish & Business Level English

Nice to Have:

• Experience in SaaS, technology, hospitality, or operations

• Experience supporting projects or transformation initiatives

• Familiarity with OKRs, KPIs, or performance tracking

• Experience working in an international or cross-functional environment

• Experience in a startup or scale-up environment